OWNER HELP CENTER
Find quick answers about payouts, repairs, tenants and your owner portal, or reach your local manager directly.
Getting started
New owner checklist
Have these ready, and we can start right away.
Signed management agreement
Proof of ownership, like your deed
Landlord insurance policy
HOA rules and contact, if any
All keys, remotes and door codes
Bank details for your payouts
How soon can you start managing my property?
Can you take over a property that already has a tenant?
When do I get access to the owner portal?
Rent and payouts
When do I get paid each month?
Where can I see my statements?
When will I get my tax forms?
Repairs
Do you ask me before making repairs?
What happens with an emergency at night?
Can I use my own contractor?
Tenants and leases
How do you choose a tenant?
How are renewals and rent increases handled?
What if my tenant damages the property?
Ending service
How do I cancel management?
What happens to the security deposit?